The purpose of this policy is to ensure the protection of privacy, security and confidentiality of personal information provided to us by members, donors, staff, volunteers, and others with whom we interact. We are committed to meeting or exceeding the privacy standards established by federal and provincial legislation. Our information handling practices comply with the Personal Information Protection Act of British Columbia and Canada’s AntiSpam Legislation.
This policy applies to all staff members, volunteers, and partners / vendors involved fundraising, as well as 3rd party services providers to the Kamloops Food Bank. It also applies to all users of our website www.kamloopsfoodbank.org
We collect information provided to us, such as name, address(es), phone number, email address, payment information (if appropriate) and any other information that an individual chooses to provide to us.
We use this information in accordance with the Personal Information Protection Act of British Columbia, and as such, we also commit to using personal information collected in the following ways:
To ensure privacy and confidentiality of the personal information we collect, individuals remain in control of how that information may be used, through the following options:
In the limited circumstances where an individual has provided their consent to the collection, processing, and transfer of their personal information for a specific purpose, they have the right to withdraw their consent for that specific processing at any time. To do so, they may contact the Kamloops Food Bank.
We will only retain personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In some circumstances we may anonymise personal information so that it can no longer be associated with an individual, in which case we may use such information without further notice.
The Kamloops Food Bank uses a Donor Database Management software called www.basicfunder.com
When accepting donations, the Kamloops Food Bank uses several third-party providers to process such transactions. These include leading secure transaction companies that undergo several rigorous audits and compliance processes to protect the privacy and security of customer data.
The companies we use to process personal financial information include:
We have put in place appropriate security measures to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.
In addition, we limit access to personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process personal information on our instructions, and they are subject to a duty of confidentiality.
We have procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
The Kamloops Food Bank uses social media to share information. We provide links to our social media accounts at the bottom of our website, on promotional materials and during events. While we maintain strict security of our social media accounts, users are advised to verify the authenticity of such profiles before engaging with, or sharing information, via these accounts. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
Microsoft Word – Privacy and Confidentiality Policy
The Kamloops Food Bank uses email marketing to provide information and updates to stakeholders. This includes quarterly newsletters and notices regarding events.
Since the Canadian AntiSpam Law (CASL) came into effect, anyone who receives email marketing from the Kamloops Food Bank has provided explicit permission through one of our online automated processes.
Personal details are collected, processed, managed, and stored in accordance with the regulations outline in the Canadian AntiSpam Law. Subscribers can unsubscribe at any time through an automated online service link at the bottom of every e-marketing message.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic and demographic details.
Our E-Marketing Service Provider is www.mailchimp.com For more information on Mailchimp’s data security and privacy practices visit https://mailchimp.com/about/security/
Cookies are small files saved to the user’s computer’s hard drive that track, save, and store information about the user’s interactions with the website. We use cookies for several functions. “Necessary” cookies are stored on your browser to enable the basic functionalities of the site. “Functional” cookies help perform certain functionalities such as sharing of content on social media platforms. “Analytics” cookies are used to help us understand how website visitors interact with our website. These cookies do not store any personal identifiable data.
Users are advised that if they wish to deny the use and saving of cookies from this website on their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
This policy shall be reviewed annually to ensure its effectiveness and alignment with best practices privacy, confidentiality and all Canadian laws that apply to the technologies and practices we employ. Any revisions to the policy shall be approved by the President & CEO or designated authority.
This policy shall be communicated to all staff members, volunteers, and stakeholders involved in donor relations and fundraising activities through appropriate channels, such as staff meetings, volunteer orientations, and the organization’s website.
By implementing this policy, the Kamloops Food Bank reaffirms its commitment to respecting the privacy and confidentiality of all stakeholders who engage with our organization, thereby fostering trust and maintaining the integrity of our relationships with donors, clients, partners, vendors, staff, and volunteers.
This policy has been reviewed and approved by the Kamloops Food Bank’s Board of Directors on July 23, 2024.
It is with respect and gratitude that the Kamloops Food Bank acknowledges our presence on Tk’emlúps te Secwépemc territory situated within the unceded ancestral lands of the Secwépemcúl̓ecw. We are committed to learning and working towards reconciliation along with fostering a culture of respect and equality for all.
